I am a professional who has been involved in the banking industries and the software development and infrastructure technologies since 1990, starting in accounting areas (which is my first career) and going through different positions as a software engineer (second profession) , quality assurance, software architecture and project management, learning the ins and outs of the industry and preparing for my current role as Information Technology Manager including infrastructure and software development.
My primary focus towards operations makes my efforts focus on: applying industry best practices, results orientation, customer satisfaction, and ensuring that quality of service is a priority in all product discussions. To accomplish this, I have been internationally certified as Lean Six Sigma Yellow Belt and Lean Six Sigma Green Belt, Scrum Master and Product Owner, CMMI Internal Auditor for software development process maturity, ITIL Foundations and ITIL intermediate (Operations Analysis and Support - OSA). I also belong to professional organizations such as the College of Accountants of Costa Rica and the Project Management Institute. As for teaching, obeying my duty to return a little bit to the profession that has given me so much, I have worked as a professor at universities and other technical institutes in my country, Costa Rica for more than 15 years.
When it comes to people, leadership and empowering people to take ownership of their positions and processes are pillars that I maintain as part of my body of beliefs. Additionally, I firmly believes that timely and effective communication is key to that leadership and strives to create a positive and motivating environment that nurtures future leaders and high-performing team members.
Lastly, I am committed to the highest standards of professionalism and ethics in the industry and my goal is to ensure that those standards and values are transmitted in all aspects of operations.
My values direct my life in an integral way and I try to apply them to every aspect of it, both at work, professional, family and other personal aspects.
Do everything that I consider good without affecting the interests of others.
Comply with obligations and be careful when making decisions or carrying out work.
Act under a serie of moral norms and premises that govern the life of an individual and their personal relationships.
Be sincere and know how to conduct yourself with respect in a close relationship with the principles of truth, justice and integrity.
Cause a positive impact on another person, so that he reacts and takes other actions that also have a positive impact, either for himself or for other people.
Act in accordance with the ethical values and defined guidelines, even if nobody sees us or even if it is easier to do it in another way.
Once I read an article that narrated the process of filling a jar with large and small stones and with sand, where depending on the order we use to enter them, it allowed or not all of the elements to enter the jar. To achieve this, large stones must go first, otherwise they will not enter if they are left last. At the end the article concluded with an analogy for reflection: What are the big stones in your life ... your family, your faith, your education or your finances? Any cause you want to support? Teach what you know to others?.
Take the time to clarify what your priorities are and review how you use your time so that you do not have any left out, or what is worse, that you are forced to remove a large stone to be able to put sand.